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CADENCE ACADEMY PRESCHOOL-PEOPLE'S PLAZA

Licensed Child Care Center · License #DE-1456252

Public information

Recent licensing activity

Delaware's per-visit inspection history, in plain English: each licensing visit on the state record with the regulations cited, plus any complaint or enforcement action. It may lag the official record linked above.

• Complaint investigationOCCL Standards Complaint (2026-06-11): No Evidence to Substantiate with Concern2026-06-11

  On May 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding inappropriate behavior supports, disrespectful communication by staff, child file allergy information requirements, and food service policy to address allergies. An investigation was conducted on June 2, 2026. Based on staff interviews, there is no evidence to substantiate this complaint for inappropriate behavior supports and disrespectful communication by staff as all staff interviewed stated they personally did not have concerns regarding staff behavior towards children or other staff members. Based on documentation, observations, and staff interviews, there is no evidence to substantiate this compla…

• Complaint — substantiatedOCCL Standards Complaint (2026-05-05): Substantiated2026-05-05

  On April 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding using improper behavior supports. An investigation began on April 21, 2026, and concluded on April 23, 2026. Based on video footage and staff interviews, this complaint is substantiated for using improper behavior supports. In the video footage, Staff #1 was observed grabbing two children s wrists, with one being more aggressive than the other, and guiding them down to the floor where one child was visibly upset and crying. Administrator #1 also stated this action was observed to be aggressive. Staff #1 was put on administrative leave on April 21, 2026, and received a written warning on April 27, 2026…

• Complaint investigationOCCL Standards Complaint (2026-03-26): No Evidence to Substantiate2026-03-26

  On March 16, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding staff not using respectful communication. An investigation was conducted on March 20, 2026. According to staff interviews, there is no evidence to substantiate this complaint. All staff interviewed stated they are unaware of any staff not using respectful communication with either staff or parents.

• Complaint investigationOCCL Standards Complaint (2026-03-26): No Evidence to Substantiate2026-03-26

  On March 17, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding using inappropriate behavior supports. An investigation was conducted on March 20, 2026. According to staff interviews, there is no evidence to substantiate this complaint. All staff interviewed denied any staff using inappropriate behavior supports with children.

• Complaint investigationOCCL Standards Complaint (2026-01-02): No Evidence to Substantiate2026-01-02

  On December 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to notify a parent of a head injury and failing to provide a written injury report as required. An investigation was conducted on December 8, 2025. According to staff interviews and documentation received, there is no evidence to substantiate this complaint for failing to notify a parent of a head injury and failing to provide a written injury report as required. Staff interviewed stated the parents were notified promptly of injuries and injury reports were sent electronically to parents the same day.

• Complaint — substantiatedOCCL Standards Complaint (2025-11-05): Substantiated2025-11-05

  On October 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not following policy for handling parent complaints, staff not being respectful when speaking and interacting with others at the center, and staff not respecting children and their needs. An investigation was conducted on October 16, 2025. Based on documentation and staff interviews, this complaint is substantiated for not respecting children and their needs. All staff interviewed stated Staff #1 had three children clean vomit from the floor, which was not appropriate. There was no evidence to substantiate this complaint for not following policy for handling parental complaints and staff not being r…

• Complaint investigationOCCL Standards Complaint (2025-07-30): No Evidence to Substantiate2025-07-30

  On July 25, 2025, the Office of Child Care Licensing received a complaint regarding failing to follow regulations regarding child health exclusions. An investigation was conducted on July 28, 2025. According to documentation received and staff interviews, there is no evidence to substantiate this complaint. All staff interviewed stated the symptoms observed did not look like Hand Foot and Mouth Disease and a doctor had originally ruled it out. All staff stated the child was excluded from care once the diagnosis was confirmed by another doctor.

• Complaint — substantiatedOCCL Standards Complaint (2025-06-17): Substantiated2025-06-17

  On June 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios, incorrect spacing of sleeping equipment, mold present in indoor spaces, holes in walls, unsafe heating/cooling equipment, and the administrator not communicating with staff or using disrespectful communication. An investigation was started on June 4, 2025, and concluded on June 10, 2025. This complaint is substantiated for incorrect staff-to-child ratios. A review of attendance records revealed multiple instances where there were incorrect staff-to-child ratios. This complaint is substantiated for incorrect spacing of sleeping equipment as incorrect spacing was observed …

• Complaint — substantiatedOCCL Standards Complaint (2025-04-14): Substantiated2025-04-14

  On March 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. This incident was previously self-reported to OCCL by the facility on March 19, 2025. An investigation began on March 19, 2025, and concluded on March 27, 2025. This complaint is substantiated for improper discipline based on staff interviews and documentation received. Both staff interviewed stated Staff #1 put Child #1 on their cot not gently and, in a written statement, Staff #1 admitted to putting Child #1 down way harder than [Staff #1] should have. Staff #1 resigned their position as of March 19, 2025.

• Complaint — substantiatedOCCL Standards Complaint (2025-03-26): Substantiated2025-03-26

  On March 12, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision. This concern had been self-reported to OCCL by the facility on March 11, 2025. An investigation was conducted on March 19, 2025. Based on the results of the investigation and staff interviews, this complaint is substantiated for a lack of supervision. The staff did not complete the proper name-to-face transition set in place by the facility, leaving Child #1 on the playground for two minutes. The administration also completed their own investigation. Staff #1 was terminated from employment effective March 14, 2025, and Staff #2 resigned effective March 19, 2025.

• Complaint investigationOCCL Standards Complaint (2025-02-19): No Evidence to Substantiate2025-02-19

  On January 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of not following diaper changing procedures and not washing hands after changing diapers. An investigation was conducted on February 7, 2025. There is no evidence to substantiate this complaint based on staff interviews and observations. All three staff interviewed stated they always follow diaper changing procedures and always wash their hands after changing diapers. All three staff also stated they have never observed a staff member not following proper diaper changing procedures or not washing their hands after changing diapers.

• Complaint investigationOCCL Standards Complaint (2024-12-10): No Evidence to Substantiate2024-12-10

  On November 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, lack of supervision, and not reporting injuries to parents. An investigation was started on November 8, 2024, and concluded on November 14, 2024. There is no evidence to substantiate this complaint regarding improper discipline based on staff interviews. All staff interviewed stated they have not witnessed staff using improper discipline with any children. There is no evidence to substantiate this complaint regarding lack of supervision based on documentation and staff interviews. Documentation received showed proper staff-to-child ratio in the classrooms and staff interviewed d…

• Complaint investigationOCCL Standards Complaint (2024-03-07): No Evidence to Substantiate2024-03-07

  The Office of Child Care Licensing (OCCL) received a complaint on February 15, 2024, regarding not providing a parent with accident or injury reports. An investigation was started on February 22, 2024, and completed on March 7, 2024. Based on staff interviews and a review of documentation, there is no evidence to substantiate this complaint for not providing a parent with accident or injury reports. All staff interviewed stated they notify parents of accidents or injuries and provide them with the reports. All reports reviewed were either signed by parents or there was a documented refusal of signature with documented parent notification.

• Complaint investigationOCCL Standards Complaint (2023-09-11): No Evidence to Substantiate2023-09-11

  The Office of Child Care Licensing (OCCL) received a complaint on August 8, 2023, regarding multiple allegations including not following the terms of a Protection from Abuse (PFA) order, violating confidentiality of a child s information, and not following the center s termination policy. An investigation began on August 10, 2023, and concluded on August 28, 2023. There is no evidence to substantiate this complaint for not following the terms of a PFA order because based on staff interviews, all staff were prepared to follow the terms of the PFA order that was received on July 25, 2023. There is no evidence to substantiate this complaint for violating confidentiality of a child s information…

• Complaint investigationOCCL Standards Complaint (2023-06-01): No Evidence to Substantiate with Concern2023-06-01

  The Office of Child Care Licensing received a complaint on April 27, 2023, regarding allegations of improper discipline, not following policies regarding exclusion of children, and handling parent complaints. An investigation was conducted beginning on April 28, 2023, and ending on May 19, 2023. There is no evidence to substantiate the complaint for improper discipline, as three staff interviewed stated there is a center policy of positive behavior supports that does not allow rough handling of a child or speaking harshly to a child. Staff #1 and #3 denied handling Child #1 roughly and never observed other staff roughly handling Child #1, or any other child. There is no evidence to substanti…

• Complaint — substantiatedOCCL Standards Complaint (2023-01-05): Substantiated2023-01-05

  The Office of Child Care Licensing (OCCL) received a complaint on November 7, 2022, regarding improper staff-to-child ratio, improper discipline, diapering procedures, and handbook policies. An investigation began on November 16, 2022, and ended on December 8, 2022. The complaint is substantiated for improper discipline because Staff #1 admitted to holding Child #1 s hands behind his back when Child #1 slipped off her lap to attempt to get away. There is no evidence to substantiate the complaint for not following diaper procedures, because Staff #3 knew diapers needed to be changed every two hours. There is no evidence to substantiate the complaint for improper staff-to-child ratio, as the …

• Complaint — substantiatedOCCL Standards Complaint (2023-01-03): Substantiated2023-01-03

  The Office of Child Care Licensing received a complaint on November 21, 2022, regarding disrespectful communication with a staff member, and by a staff member. An investigation began on December 1, 2022, and ended on December 22, 2022. The complaint is substantiated for disrespectful communication with staff, because two staff and Ms. Dries acknowledged Ms. Dries use of profanity when talking to Staff #2. Staff #2 was disciplined for disrespectful communication with the children in her class. A concern noted was three staff reported a child had been left on the playground for a short time, in September 2022, by Staff #2. Staff #2 was disciplined and her employment subsequently terminated.

• Complaint investigationOCCL Standards Complaint (2022-07-25): No Evidence to Substantiate2022-07-25

  A complaint was received on June 30, 2022, regarding lack of supervision of two children because one child claimed the other child touched her inappropriately. An investigation was conducted beginning on July 8, 2022, and ending on July 22, 2022. There was no evidence to substantiate the complaint because three staff people stated, and attendance sheets showed, the two children were not together at the center on the alleged day, nor the day before or the day after. Staff who viewed the videos of the playground at the end of the day stated the girls were not seen together on the playground and they were in separate classrooms during the day, and no inappropriate behavior occurred among any …

• Complaint investigationOCCL Standards Complaint (2022-04-08): No Evidence to Substantiate2022-04-08

  A complaint was received on March 18, 2022, alleging improper discipline of a child by Staff #1. An investigation was conducted on March 24, 2022. There is no evidence to substantiate the complaint for improper discipline because four staff people, including Staff #1, denied that Staff #1 acted inappropriately and all four staff stated Staff #1 did not have to discipline Child #1 at all that day or any other that they could recall. In addition, four children made no disclosure of improper discipline when interviewed.

• Complaint investigationOCCL Standards Complaint (2021-12-11): No Evidence to Substantiate2021-12-11

  A complaint was received on October 19, 2021, regarding a staff person not using positive behavior techniques with a child and failing to consult with professionals to develop effective behavior interventions. An investigation was conducted on October 19, 2021. There is no evidence to substantiate the complaint for use of improper behavior management, as Staff #1 and two other staff people denied Staff #2 used improper behavior management. A number of incident reports were reviewed showing Child #1 s behavior. There was no evidence in the reports that Staff #1 did anything that could cause injury to a child. There is no evidence to support the claim that the center did not work with the …

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