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BELLEVUE LEARNING CENTER

Licensed Child Care Center · License #DE-29078

Public information

Recent licensing activity

Delaware's per-visit inspection history, in plain English: each licensing visit on the state record with the regulations cited, plus any complaint or enforcement action. It may lag the official record linked above.

• Compliance reviewUnannounced (2026-03-05): 1 regulation cited2026-03-05

  Cited during this Delaware licensing visit: Feeding of Infants. All corrections marked completed on the state record.

• Complaint — substantiatedOCCL Standards Complaint (2025-10-07): Substantiated2025-10-07

  The Office of Child Care Licensing (OCCL) received a complaint on September 24, 2025, regarding concerns of a staff member not using positive behavior management. An investigation was conducted on September 29, 2025. Three additional complaints regarding the same staff member were received on September 30, 2025. A follow-up visit to complete this investigation was conducted on October 1, 2025. This complaint is substantiated for not using positive behavior management strategies based on pictures and video footage reviewed. While Administrator #1 and six staff members stated they have only observed appropriate positive behavior management within the facility, one staff member stated they have…

• Compliance reviewUnannounced Full Compliance Review (2025-08-06): 14 regulations cited2025-08-06

  Cited during this Delaware licensing visit: Insurance Coverage; Personnel Files; Staff Attendance; Parents Right to Know; Child Files; Children's Attendance; Hazardous Materials; Indoor Space; Kitchen and Food Preparation; Outdoor Area; Equipment; First Aid Kits; …. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2025-02-13): No Evidence to Substantiate2025-02-13

  On January 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper staff-to-child ratios, use of improper discipline, not following center illness exclusion policies or termination policies, and not completing injury reports as required. An investigation was conducted on February 3, 2025. There is no evidence to substantiate this complaint for concerns of improper staff-to-child ratios based on attendance records reviewed and video footage reviewed. Attendance records reflected all classrooms always met staff-to-child ratios, classrooms were in ratio when footage was reviewed, and rooms were within ratio during this visit. There is no evidence …

• Enforcement/complaint visitComplaint Visit (2024-09-19): 1 regulation cited2024-09-19

  Cited during this Delaware licensing visit: Ratios, Group Size, and Supervision. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2024-09-04): No Evidence to Substantiate2024-09-04

  On August 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. An investigation was conducted on August 7, 2024. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews and documents reviewed. Administrator #1 stated Staff #1 accidentally scratched Child #1 when reaching in to turn the bathroom lights back on. Administrator #1 stated Child #1 has been injured other times in care due to either accidents or Child #1 s behaviors within the classroom. All of Child #1 s injury reports were observed at this visit, and they all included the details of how each injury occurred and were signed by Parent #1…

• Compliance reviewUnannounced Full Compliance Review (2024-08-07): 8 regulations cited2024-08-07

  Cited during this Delaware licensing visit: Positive Behavior Management; Personnel Files; Child Files; Hazardous Materials; Indoor Space; Equipment; Administration of Medication; First Aid Kits. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2024-06-14): No Evidence to Substantiate2024-06-14

  On May 20, 2024, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit. The Office of Child Care Licensing (OCCL) received the complaint and accepted it for investigation on May 21, 2024, regarding concerns of improper discipline and inappropriate adult behavior. An investigation was conducted on April 16, 2024, regarding similar allegations from the same Reporter, and there was no evidence found to substantiate allegations of improper discipline, lack of supervision, or not following termination policies. Investigation of this second complaint was conducted on May 23, 2024. There is no evidence to substantiate …

• Complaint investigationOCCL Standards Complaint (2024-05-13): No Evidence to Substantiate2024-05-13

  The Office of Child Care Licensing (OCCL) received a complaint on April 12, 2024, regarding improper discipline and not following the center s termination policy. An investigation was conducted on April 16, 2024. There is no evidence to substantiate this complaint for improper discipline based on staff interviews conducted. Staff interviewed stated they have not witnessed or used any improper discipline throughout the facility. There is no evidence to substantiate this complaint for not following the center s termination policies based on staff interviews and a review of the facility s termination policy in their handbook, which states, If you or anyone associated with the child becomes dis…

• Complaint — substantiatedOCCL Standards Complaint (2024-04-26): Substantiated2024-04-26

  The Office of Child Care Licensing (OCCL) received a complaint on March 28, 2024, regarding concerns of failure to report abuse/neglect and concerns about respectful communication among staff. An investigation was conducted on April 1, 2024. This complaint is substantiated for failure to report suspected abuse/neglect based on interviews and statements provided. Two staff members kept a running log of concerns about Child #1 coming to the facility dirty, with an odor, and with oversaturated or no diaper. The concern about Child #1 s hygiene was brought to the Administrator s attention. There is no evidence to substantiate this complaint for lack of respectful communication based on interview…

• Compliance reviewUnannounced Full Compliance Review (2024-04-26): 5 regulations cited2024-04-26

  Cited during this Delaware licensing visit: Personnel Files; Parents Right to Know; Indoor Space; Sleeping Accommodations and Safe Sleep Environments; Equipment. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2024-02-29): No Evidence to Substantiate2024-02-29

  The Office of Child Care Licensing (OCCL) received a complaint on February 2, 2024, regarding lack of supervision. An investigation was conducted on February 5, 2024. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews conducted. Two staff members were present when the children were walking through the hallway and were positioned as required for proper supervision. Parent #1 was notified immediately about Child #1 s injury, and the administrator self-reported this incident to OCCL.

• Complaint — substantiatedOCCL Standards Complaint (2024-02-29): Substantiated2024-02-29

  On February 9, 2024, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on February 9, 2024, and screened it in regarding concerns of improper discipline, lack of supervision, and not notifying a parent immediately of serious or potentially serious injury. A second complaint was called into the Child Abuse and Neglect Report Line on February 12, 2024, and was accepted by the IAU for investigation. An investigation began on February 12, 2024, and concluded on February 15, 2024. IA Investigator Michelle Rogers notified OCCL on February 15, …

• Complaint investigationOCCL Standards Complaint (2024-01-05): No Evidence to Substantiate2024-01-05

  On December 14, 2023, a complaint regarding concerns of improper discipline was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit. The Office of Child Care Licensing accepted this complaint for investigation on December 15, 2023. An investigation was conducted on December 18, 2023. There is no evidence to substantiate this complaint for improper discipline based on the video footage observed, interviews with staff members, and observation of the classroom. In the video footage, Child #1 showed no signs of being injured and was actively engaged with the staff and children throughout the day. Staff members interviewed stated …

• Complaint investigationOCCL Standards Complaint (2023-11-13): No Evidence to Substantiate2023-11-13

  The Office of Child Care Licensing (OCCL) received a complaint on October 5, 2023, and October 6, 2023, regarding lack of supervision, not following the center's policies, and discrimination. An investigation was conducted on October 9, 2023. There is no evidence to substantiate this complaint for lack of supervision based on the video footage observed. A staff member was present and attentive to the children in the classroom and was speaking to a child when another child ran up and pushed a child in the class. There is no evidence to substantiate this complaint for not following center policies based on interviews conducted, a review of the facility s handbook, and documentation of previous…

• Complaint investigationIA Investigation (2023-09-29): Unsubstantiated with Concern2023-09-29

  Delaware opened a licensing complaint investigation for this provider; see the official record.

• Enforcement/complaint visitEnforcement Visit (2023-09-27): 1 regulation cited2023-09-27

  Cited during this Delaware licensing visit: Diapering and Soiled Clothing. All corrections marked completed on the state record.

• Complaint — substantiatedOCCL Standards Complaint (2023-09-25): Substantiated2023-09-25

  The Office of Child Care Licensing (OCCL) received a complaint on August 23, 2023, regarding improper discipline. An investigation was conducted on August 30, 2023. This complaint is substantiated for improper discipline because video footage of the school-age classroom shows Staff #1 charging toward Child #1. The body language displayed shows Staff #1 yelling and intimidating Child #1. Additionally, Staff #3 was observed intentionally withholding an object from Child #1 by holding it above his/her head, leading Child #1 to become visibly upset and aggravated.

• Enforcement/complaint visitEnforcement Visit (2023-08-16): 3 regulations cited2023-08-16

  Cited during this Delaware licensing visit: Indoor Space; Hand Washing; Activity Schedule. All corrections marked completed on the state record.

• Compliance reviewUnannounced Full Compliance Review (2023-08-02): 10 regulations cited2023-08-02

  Cited during this Delaware licensing visit: Personnel Files; Parents Right to Know; Child Files; Indoor Space; Sleeping Accommodations and Safe Sleep Environments; Diapering and Soiled Clothing; First Aid Kits; Emergency Planning; Lesson Plans; Activity Areas. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2023-07-20): No Evidence to Substantiate2023-07-20

  The Office of Child Care Licensing (OCCL) received a complaint on June 7, 2023, regarding positive behavior supports and respectful communication with parents. An investigation was begun on June 9, 2023, and concluded on June 14, 2023. There is no evidence to substantiate this complaint based on interviews conducted and observations of video footage. Interactions observed during the visits were positive.

• Complaint — substantiatedOCCL Standards Complaint (2023-07-10): Substantiated2023-07-10

  On May 19, 2023, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on May 22, 2023, and accepted it for investigation regarding lack of supervision. An investigation was conducted on May 23, 2023. This complaint is substantiated for lack of supervision based on video footage and staff interviews. The staff interviewed confirmed a staff member did not conduct a face-to-name head count before taking a class of children inside from the playground. The staff member was not aware a child did not come inside with the rest of the class. V…

• Complaint — substantiatedOCCL Standards Complaint (2023-06-30): Substantiated2023-06-30

  The Office of Child Care Licensing (OCCL) received a complaint on May 9, 2023, regarding staff not being truthful when providing information to parents or guardians. An investigation began on May 9, 2023, and ended on May 23, 2023. This complaint is substantiated because information in a letter sent to the families of children in care on May 8, 2023, contradicted non-compliances previously cited in a finalized complaint report completed by OCCL. Violations cited in the complaint report endangered the health, safety, and well-being of infants in care at the facility.

• Enforcement/complaint visitEnforcement Visit (2023-06-30): 1 regulation cited2023-06-30

  Cited during this Delaware licensing visit: General Qualifications. All corrections marked completed on the state record.

• Compliance reviewUnannounced (2023-05-15): 1 regulation cited2023-05-15

  Cited during this Delaware licensing visit: Staff Qualifications. All corrections marked completed on the state record.

• Complaint — substantiatedOCCL Standards Complaint (2023-05-01): Substantiated2023-05-01

  The Office of Child Care Licensing (OCCL) received six complaints between February 10, 2023, and February 16, 2023, regarding care being provided in the infant classroom. The concerns included improper discipline and inappropriate care of infants, including the use of physical force. Concerns about safe sleep violations and not meeting the needs of the children were also noted. The New Castle County Police Department (NCCPD) began an investigation into these reports beginning February 15, 2023, and began to review video footage. OCCL remained in contact with Detective Ashley Starratt to determine when the OCCL investigation could begin. OCCL reviewed video footage at the NCCPD with Detective…

• Complaint — substantiatedOCCL Standards Complaint (2023-05-01): Substantiated2023-05-01

  The Office of Child Care Licensing (OCCL) received a complaint on April 10, 2023, regarding lack of supervision, and telephones not working. An investigation was conducted on April 11, 2023. This complaint is substantiated for lack of supervision because of video footage viewed at the visit and interviews conducted. Child #1 was left unsupervised on the playground for a total of 12 minutes. There is no evidence to substantiate telephones not working based on interviews with staff and OCCL staff receiving live answers upon calling the listed phone number for the facility. An additional concern noted during this investigation was staff providing information that was incorrect while being inter…

• Compliance reviewUnannounced Full Compliance Review (2022-08-25): 11 regulations cited2022-08-25

  Cited during this Delaware licensing visit: Positive Behavior Management; Substitutes, Volunteers, and Contracted Special Services Persons; Personnel Files; Child Files; Indoor Space; Outdoor Area; Sleeping Accommodations and Safe Sleep Environments; Administration of Medication; Meals and Snacks; Lesson Plans; Infant and Toddler Care. All corrections marked completed on the state record.

• Compliance reviewUnannounced (2022-05-16): 1 regulation cited2022-05-16

  Cited during this Delaware licensing visit: Positive Behavior Management. All corrections marked completed on the state record.

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