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NEWARK DAY NURSERY AND CHILDREN'S CENTER

Licensed Child Care Center · License #DE-29546

Public information

Recent licensing activity

Delaware's per-visit inspection history, in plain English: each licensing visit on the state record with the regulations cited, plus any complaint or enforcement action. It may lag the official record linked above.

• Compliance reviewUnannounced Full Compliance Review (2026-04-07): 1 regulation cited2026-04-07

  Cited during this Delaware licensing visit: Personnel Files. All corrections marked completed on the state record.

• Complaint — substantiatedOCCL Standards Complaint (2025-10-13): Substantiated2025-10-13

  On September 15, 2025, the Office of Child Care Licensing (OCCL) received a complaint alleging unqualified staff members were left alone in classrooms and staff-to-child ratios were not being maintained. Additional concerns included a lack of understanding and respect for the individual needs of children, as well as unprofessional and disrespectful communication from the program s administrative team. An investigation was conducted on September 25, 2025, with a follow-up visit on September 26, 2025. Based on the findings of the investigation, this complaint is substantiated for unqualified staff members being left alone with children. After reviewing attendance records for three classrooms, …

• Complaint investigationOCCL Standards Complaint (2025-07-30): No Evidence to Substantiate2025-07-30

  On July 10 and July 22, 2025, the Office of Child Care Licensing (OCCL) received two complaints alleging disrespectful communication and a failure to meet a child s developmental needs. An investigation was conducted on July 23, 2025. Based on the findings, there is no evidence to substantiate the allegation of disrespectful communication. Administrator #1 provided LS #1 with the most recent email sent to Parent #1, requesting payment of a balance (equivalent to four weeks of unpaid tuition). The communication was direct, professional, and free of any disrespectful language. There is no evidence to substantiate the complaint regarding the allegation of the program failing to meet Child …

• Complaint — substantiatedOCCL Standards Complaint (2025-05-05): Substantiated2025-05-05

  On April 2, 2025, the Office of Child Care Licensing (OCCL) received a complaint alleging multiple concerns included the presence of choking hazards, the use of a cot before a child turned one year of age, the provision of cow s milk to a child under twelve months old, the introduction of solid foods without an updated Infant Feeding Schedule, and not using respectful communication toward a parent, allegedly involving socioeconomic insinuations. An investigation was conducted on April 15, 2025. This complaint is substantiated for the presence of a choking hazard in the infant classroom. Administrator #1 confirmed an incident in which Child #1 found and placed a mop string in their mouth…

• Compliance reviewUnannounced Full Compliance Review (2025-04-15): 5 regulations cited2025-04-15

  Cited during this Delaware licensing visit: Personnel Files; Indoor Space; Kitchen and Food Preparation; Diapering and Soiled Clothing; Feeding of Infants. All corrections marked completed on the state record.

• Complaint — substantiatedOCCL Standards Complaint (2024-12-18): Substantiated2024-12-18

  On November 18, 2024, a complaint was called into the Office of Child Care Licensing (OCCL) regarding concerns about smoking/vaping within the building and leaving hazardous materials accessible to children. An investigation was conducted on December 3, 2024. This complaint is substantiated for leaving hazardous materials accessible to children because Staff #2 and #3 found a vape in the pocket of a hoodie left in cubbies the children have access to. There is no evidence to substantiate this allegation of a staff member vaping in the classroom with children because Administrator #1, Staff #2, and #3 all denied witnessing Staff #1 vaping in the classroom. Administrator #1 did note there was a…

• Complaint investigationOCCL Standards Complaint (2024-07-08): No Evidence to Substantiate2024-07-08

  On June 12, 2024, and June 21, 2024, the Office of Child Care Licensing (OCCL) received two complaints regarding disrespectful and unprofessional communication from Administrator Jane Bowen. An investigation began on June 21, 2024, and concluded on June 24, 2024. There is no evidence to substantiate this complaint because while four staff members reported that they have witnessed and/or received information from Administrator Jane Bowen that was perceived as disrespectful and unprofessional in delivery and tone, these conversations pertained to staff members not following DELACARE Regulation requirements, such as use of a personal cellphone and not engaging with the children in care. The ex…

• Complaint investigationOCCL Standards Complaint (2024-05-23): No Evidence to Substantiate2024-05-23

  The Office of Child Care Licensing received a complaint on April 15, 2024, regarding concerns of not speaking respectfully with parents and policies for handling complaints. An investigation was conducted on April 23, 2024. Based on the results of this investigation, there is no evidence to substantiate concerns of not speaking respectfully with parents. This specialist interviewed staff members, reviewed email conversations, and tuition payments plans which all showed communication was conducted in a respectful manner. Upon review of the parent handbook, communications between the administration and families in documented emails, and speaking with Ms. Bowen, Staff #1, and Staff #2, there is…

• Complaint investigationOCCL Standards Complaint (2024-05-23): No Evidence to Substantiate2024-05-23

  The Office of Child Care Licensing received a complaint on April 15, 2024, regarding concerns of not having an organized system of staff communication, discrimination due to a child's abilities, not wiping a child s face when needed, and not conducting regular diaper changes. An investigation was conducted on April 23, 2024. Based on the results of this investigation there is no evidence to substantiate concerns of not having an organized system of staff communication. Upon speaking to administration and staff members, the center has many ways to communicate with families such as a technology app, Class Dojo, email, in-person communication during morning and afternoons, and in-person meeting…

• Compliance reviewUnannounced Full Compliance Review (2024-04-11): 3 regulations cited2024-04-11

  Cited during this Delaware licensing visit: Personnel Files; Child Files; Children's Attendance. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2024-03-04): Unsubstantiated2024-03-04

  On February 5, 2024, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IA). The Office of Child Care Licensing (OCCL) received the complaint on February 5, 2024, and accepted it for investigation for not notifying a parent of a child injury, not providing a written injury report, not following policies for handling parent complaints or concerns, staff not communicating important information about a child to the administration, and lack of supervision. At the conclusion of an investigation beginning February 5, 2024, and concluding on February 12, 2024, this complaint is unsubstantiated for not notifying a p…

• Complaint investigationOCCL Standards Complaint (2024-02-13): Unsubstantiated with Concern2024-02-13

  On January 9, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of an inoperable sprinkler system and a leak in the school-age classroom. An investigation was conducted on January 22, 2024. This complaint is unsubstantiated with concern. Ms. Bowen confirmed on November 20, 2023, the sprinkler system stopped working in the facility. The Fire Marshal s office was contacted immediately, and the facility began conducting hourly fire checks as instructed by Newark Fire Marshal Renee Hayes. One of the school-age classrooms did have a leak due to the failed sprinkler system, but the leak and sprinkler system were fixed the week of December 5, 2023, and the scho…

• Enforcement/complaint visitComplaint Visit (2024-01-30): 1 regulation cited2024-01-30

  Cited during this Delaware licensing visit: Positive Behavior Management. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2023-12-18): No Evidence to Substantiate2023-12-18

  On November 17, 2023, a complaint was called in to the Child Abuse and Neglect Report line and was not accepted for investigation by the Institutional Abuse Unit (IAU). It was sent to the Office of Child Care Licensing (OCCL) on November 17, 2023, and accepted for investigation regarding not following parent handbook policies for handling complaints and not using appropriate behavioral supports for a child. On November 17, 2023, a complaint regarding the same concerns was called in to OCCL by the same reporter and was associated with the open case. A visit was conducted on December 6, 2023. Based on the information received, there is no evidence to substantiate this complaint for not followi…

• Complaint investigationOCCL Standards Complaint (2023-07-20): No Evidence to Substantiate2023-07-20

  On June 2, 2023, a complaint was called into the Child Abuse and Neglect Report Line and accepted for investigation by the Institutional Abuse Unit (IAU). On June 6, 2023, IAU notified OCCL the case would be abridged. The Office of Child Care Licensing (OCCL) received the complaint on June 6, 2023, regarding lack of supervision. An investigation was conducted on June 13, 2023. There is no evidence to substantiate this complaint based on interviews with the Administrators and one staff member. All staff members denied seeing or hearing any inappropriate touching between Child #1, Child #2, or Child #3. Child #2 and Child #3 stated they were playing a game with Child #1 and denied touching Chi…

• Complaint investigationIA Investigation (2023-07-17): No Evidence to Substantiate2023-07-17

  Delaware opened a licensing complaint investigation for this provider; see the official record.

• Complaint — substantiatedOCCL Standards Complaint (2023-05-24): Substantiated2023-05-24

  The Office of Child Care Licensing (OCCL) received a complaint on December 9, 2022, regarding lesson plans not being current, the center not notifying parents or guardians when their child has been exposed to a contagious disease or condition, staff not providing daily outdoor play, and staff not following requirements regarding screen time activities. An investigation was conducted on January 4, 2023. This complaint is substantiated because a current lesson plan was not posted in the infant classroom. The lesson plan available for review was dated November 7-11, 2022. This complaint is also substantiated because children and staff interviewed confirmed school-age children watched movies…

• Compliance reviewUnannounced Full Compliance Review (2023-04-19): 4 regulations cited2023-04-19

  Cited during this Delaware licensing visit: Personnel Files; Child Files; Outdoor Area; Diapering and Soiled Clothing. All corrections marked completed on the state record.

• Enforcement/complaint visitComplaint Visit (2023-01-04): 1 regulation cited2023-01-04

  Cited during this Delaware licensing visit: Activity Schedule. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2022-10-21): No Evidence to Substantiate2022-10-21

  The Office of Child Care Licensing (OCCL) received a complaint on September 20, 2022, regarding improper staff-to-child ratios and inaccurate attendance records for staff and children. An investigation was conducted on September 28, 2022. There is no evidence to substantiate the complaint for either allegation. The staff who were interviewed reported they have not observed incorrect staff-to-child ratios. Attendance records from the date of the incident verified staff-to-child ratios were maintained and 32 children were not present with two staff in a school-age classroom. Additionally, the staff who were interviewed denied being told to forge attendance records. OCCL has been advised by…

• Complaint investigationOCCL Standards Complaint (2022-10-19): No Evidence to Substantiate2022-10-19

  The Office of Child Care Licensing (OCCL) received a complaint on September 23, 2022, regarding the center not having sufficient staff to fulfill, at a minimum, direct child care and supervisory functions, and the self-closing and self-latching closure mechanisms on a gate in the outdoor play area not working properly. An investigation was conducted on September 28, 2022. There is no evidence to substantiate the complaint for either allegation. The staff who were interviewed reported they have not observed staff-to-child ratios not being maintained. Neither staff nor attendance records indicated there is not sufficient staff to operate the center. An outdoor gate had been broken, but it…

• Complaint — substantiatedOCCL Standards Complaint (2022-08-03): Substantiated2022-08-03

  OCCL received a complaint on July 8, 2022, and July 14, 2022, regarding staff-to-child ratios, unqualified staff members, and concerns about the school-age activity schedule. An investigation was conducted on July 19, 2022. Based on attendance records, DEEDS certification records, and documents provided, this complaint is substantiated. According to attendance documents, there are several days showing classrooms over-ratio and staff with no DEEDS qualification being left alone with children on the week of July 11, 2022. During that week, there was an unqualified staff member alone with children in each classroom, except the infant and Stars classroom. There is no evidence to substantiate the…

• Complaint — substantiatedOCCL Standards Complaint (2022-06-29): Substantiated2022-06-29

  A complaint was received on May 27, 2022, regarding improper discipline and not following the facility s procedure for accepting and handling complaints from a parent/guardian. The specialist received the complaint on June 1, 2022. An investigation was conducted on June 8, 2022. This complaint is substantiated for not following appropriate complaint procedure because a parent informed Ms. Bowen that her child disclosed being hit by a teacher and the center staff did not investigate the concern or follow up with the parent. There is no evidence to substantiate this complaint for improper discipline based on staff and child interviews.

• Complaint — substantiatedOCCL Standards Complaint (2022-05-27): Substantiated2022-05-27

  On May 13, 2022, a complaint was received alleging sanitation concerns, improper staff-child ratios, and unauthorized persons alone with children. An investigation was conducted on May 19, 2022. This complaint is substantiated for sanitation concerns and unqualified staff being left alone with children because staff acknowledged they were not cleaning, disinfecting, and handwashing as required and two classrooms were observed without either bleach and water or soap and water solution; and two staff members acknowledged that on two occasions children were left alone with staff who were not qualified to be alone with children. There is no evidence to substantiate this complaint for improper st…

• Compliance reviewUnannounced Full Compliance Review (2022-04-26): 7 regulations cited2022-04-26

  Cited during this Delaware licensing visit: Personnel Files; Child Files; Indoor Space; Toilet Facilities; Outdoor Area; Equipment; Infant and Toddler Care. All corrections marked completed on the state record.

• Complaint investigationOCCL Standards Complaint (2021-12-09): No Evidence to Substantiate2021-12-09

  A complaint was received on November 2, 2021, regarding the administrator being rude and disrespectful. At a later date, additional concerns were made regarding a child not being provided his medication and receiving a scratch on the face with no accident injury report provided. An investigation was conducted on November 18 and 19, 2021. There is no evidence to substantiate this complaint based on staff interviews and documentation provided from the administrator. Staff stated they never observed the administrator be rude or disrespectful. Documentation provided by the administrator shows Child #1 could not be administered his asthma medication because Parent #1 did not complete and sign the…

• Complaint investigationOCCL Standards Complaint (2021-10-18): No Evidence to Substantiate with Concern2021-10-18

  On August 25, 2021, a complaint was received regarding a staff person making negative comments about a child s appearance, and improper staff-to-child ratios. An investigation was conducted beginning on September 3, 2021, and ending on September 27, 2021. There is no evidence to substantiate that a staff person made negative comments about a child s appearance to the child, as all children and staff interviewed denied hearing or speaking any negative comments to a child. There is no evidence to substantiate the allegation regarding not being in correct staff-to-child ratios because two weeks worth of attendance sheets all showed correct staff-to-child ratios. However, there are concerns…

• Complaint — substantiatedOCCL Standards Complaint (2021-09-07): Substantiated2021-09-07

  On August 17, 2021, the Office of Child Care Licensing received a complaint regarding staff not notifying parents/guardians when their child had been exposed to Hand, Foot, and Mouth Disease. An investigation was conducted on August 25, 2021. This complaint is substantiated for center staff not notifying parents/guardians when their child was exposed to a contagious disease because the infant room parents were not notified when an infant had Hand, Foot, and Mouth Disease.

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