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NEXT GENERATION LEARNING ACADEMY

Licensed Child Care Center · License #DE-673859

Public information

Recent licensing activity

Delaware's per-visit inspection history, in plain English: each licensing visit on the state record with the regulations cited, plus any complaint or enforcement action. It may lag the official record linked above.

• Complaint — substantiatedOCCL Standards Complaint (2025-09-30): Substantiated2025-09-30

  OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. Between July 30, 2025, and August 4, 2025, the Office of Child Care Licensing received three separate complaints regarding failing to use appropriate behavior supports. An investigation began on August 8, 2025, and was concluded on September 15, 2025. After reviewing video footage and conducting interviews, this complaint is substantiated for failing to use appropriate behavior supports. All staff members interviewed stated that they did not witness Staff #1 strike Child #1. The video footage did not provide any indication that Child #1 was hit by Staff #1. However, video footage revi…

• Complaint investigationOCCL Standards Complaint (2024-02-09): No Evidence to Substantiate with Concern2024-02-09

  On December 12, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding diapering procedures and insufficient staff. Based on interviews, documentation, and observations at the visit there is no evidence to substantiate this complaint for insufficient staff because it was observed that the center had sufficient qualified staff to supervise children and conduct other functions of the facility. Based on interviews, and observations at the visit there is no evidence to substantiate this complaint for incorrect diapering procedures. The diapering observed during the visit was in compliance with regulations and staff stated diapers are checked or changed at least every hour…

• Complaint investigationOCCL Standards Complaint (2023-11-17): No Evidence to Substantiate2023-11-17

  On September 8, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of failing to notify the parent immediately of a serious or potentially serious injury. An investigation was begun on September 8, 2023 and concluded on September 19, 2023. There is no evidence to substantiate this complaint for failing to notify a parent immediately of a serious or potentially serious injury because the staff involved stated they checked the child for injury at the time of the incident and did not observe there to be any injury. The staff stated they were not aware of an injury to the child s face until it was pointed out by the parent at pick up time. Staff complete…

• Complaint investigationOCCL Standards Complaint (2023-07-27): No Evidence to Substantiate with Concern2023-07-27

  On June 13, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the center not closing while the power was out, the administrator knowing in advance the power would be turned off yet keeping the center open for child care, and not reporting the power outage to OCCL, and the temperature being too hot in the building. There is no evidence to substantiate the center not closing when the power was shut off, because a facility has up to four hours to return the indoor temperature to the proper temperature range, but the power was off for only a little over two and a half hours. There is no evidence to substantiate the complaint for not reporting the power outage to OCCL…

• Complaint investigationOCCL Standards Complaint (2023-07-26): No Evidence to Substantiate2023-07-26

  On June 14, 2023, the Office of Child Care Licensing received a complaint regarding not following staff termination policy and lack of respectful communication. An investigation was conducted on June 14, 2023. There is no evidence to substantiate the complaint for not following staff termination policy because the policy states staff can be terminated at the owner s discretion. There is no evidence to substantiate the complaint for lack of respectful communication because the Reporter and Ms. Charles disagree in their accounts of the incident. Four additional staff were interviewed. One did not hear an argument but stated Staff #1 resigned. Three staff stated they could hear Ms. Charles and…

• Complaint — substantiatedOCCL Standards Complaint (2023-03-23): Substantiated2023-03-23

  The Office of Child Care Licensing (OCCL) received a complaint on February 28, 2023, alleging improper staff-to-child ratios and exceeding maximum group size. An investigation was conducted on March 6, 2023. The complaint is substantiated for improper staff-to-child ratios because during the visit the preschool room contained 10 children, the youngest of which was two years old, supervised by one qualified staff person. According to two staff, the infant room had two infants in the morning, who were brought to the toddler room so the person supervising them, Staff #3, could cook and serve lunches. The two staff stated Staff #3, who has no DEEDS certification, would be taking the two infants…

• Complaint investigationOCCL Standards Complaint (2023-02-09): No Evidence to Substantiate2023-02-09

  On January 13, 2023, the Office of Child Care Licensing received a complaint regarding lack of adequate lighting at naptime, not meeting children s needs by allowing them to go to the bathroom at naptime, no lesson plan posted for the kindergarten classroom, and school-age children present in the center at inappropriate times. An investigation was conducted on January 18, 2023. There is no evidence to substantiate the complaint for inadequate lighting during naptime, because each classroom allowed enough natural light into the room for staff and children to easily see. There is no evidence to substantiate the complaint for not meeting children s needs by not letting them ask to and go to the…

• Complaint — substantiatedOCCL Standards Complaint (2022-11-30): Substantiated2022-11-30

  The Office of Child Care Licensing (OCCL) received a complaint on November 2, 2022, regarding a lack of supervision and not responding appropriately to a medical emergency. An investigation was conducted on November 9, 2022. Based on the results of this investigation this complaint is substantiated because the Reporter provided the specialist with an accident/injury report which indicated Child #1 had a seizure while in care and also discharge paperwork from the child s doctor which states the child possibly suffered a seizure while in care. There is no evidence to substantiate a lack of supervision because both staff members who were interviewed stated they have never observed bullying taki…

• Complaint investigationOCCL Standards Complaint (2022-11-15): No Evidence to Substantiate with Concern2022-11-15

  The Office of Child Care Licensing received a complaint on November 4, 2022, regarding lack of supervision and insufficient staff. An investigation was conducted on November 9, 2022. There is no evidence to substantiate the complaint for lack of supervision because Staff #1 and Reverend Williams denied any staff person ever letting a child go to the bathroom unsupervised. There is no evidence to substantiate the complaint for insufficient staff, because all classrooms were in correct staff-to-child ratios on the day of the visit. The Licensing Specialist had recently reviewed two weeks of attendance documents for the center, all of which showed correct staff-to-child ratios. The concern not…

• Complaint — substantiatedOCCL Standards Complaint (2022-11-02): Substantiated2022-11-02

  The Office of Child Care Licensing (OCCL) received a complaint on September 21, 2022, regarding improper discipline, improper staff-to-child ratios, mixed ages of children at incorrect times, not following applicable federal, State, and local laws and regulations, unqualified staff alone with children, the administrator not being present at least 50 percent of the hours of operation, and food policy violations. An investigation began on September 28, 2022, and ended on October 24, 2022. The complaint is substantiated for mixed-age groups present at times not within the first and last 90 minutes of the hours of operation, as documented on the attendance records sent to Ms. Catka. The complai…

• Complaint — substantiatedOCCL Standards Complaint (2022-11-02): Substantiated2022-11-02

  The Office of Child Care Licensing (OCCL) received a complaint on October 25, 2022, regarding the center not following meal service requirements, cleanliness and sanitation concerns, improper discipline, and not following center policy regarding photography of children and social media. An investigation was conducted on October 31, 2022. Based on the results of this investigation this complaint is substantiated for cleanliness and sanitation concerns because it was observed the carpet, rugs, and hardwood floors in the preschool room and the toddler room had stains, dirt, and debris. It was also observed the walls in the preschool rooms had peeling paint, dirt, a broken floor vent, and a miss…

• Complaint investigationOCCL Standards Complaint (2022-10-17): No Evidence to Substantiate with Concern2022-10-17

  A complaint was received on September 7, 2022, regarding improper discipline, not following suspension policies, and not having enough staff to maintain correct staff-to-child ratios. An investigation began on September 12, 2022, and ended on September 14, 2022. There is no evidence to substantiate the complaint regarding improper discipline because three staff and Reverend Williams all stated Reverend Williams only restrained Child #1 in the acceptable manner in which she was trained, when his behavior became a danger to Reverend Williams and the other children present. There is no evidence to substantiate the complaint for violating the center s suspension policy because Ms. Catka noted a …

• Complaint — substantiatedOCCL Standards Complaint (2022-07-01): Substantiated2022-07-01

  A complaint was received on June 9, 2022, alleging failure to notify a parent immediately of a serious or potentially serious injury, lack of supervision, and lack of respectful communication by staff. An investigation was conducted on June 15, 2022. There is no evidence to substantiate the lack of supervision, as Staff #1 stated Staff #2 witnessed Child #1 being hit by the ball. There is no evidence to substantiate lack or respectful communication, as Pastor Charles denied speaking unprofessionally to the Reporter. This complaint is substantiated for failure to immediately contact a parent or guardian after the child was hit in the face with the ball.

• Complaint investigationOCCL Standards Complaint (2022-02-14): No Evidence to Substantiate with Concern2022-02-14

  A complaint was received by the IAU and OCCL regarding a burn and blister on the bottom of Child #1 s foot and big toe. An investigation was conducted concurrently starting on December 21, 2021 and ending on February 2, 2022. The findings of the investigation are that there is no evidence to substantiate the allegation, with concern. The concern is there was no way to determine how and where the injury actually took place. Other concerns are the incorrect documentation of daily attendance sheets for staff in all classrooms because one staff was signed into each classroom from 7 am to close and none of the staff had signed out for a break and failing to sign children in or out of the gather…

• Complaint investigationIA Investigation (2022-02-04): No Evidence to Substantiate2022-02-04

  Delaware opened a licensing complaint investigation for this provider; see the official record.

• Complaint — substantiatedOCCL Standards Complaint (2021-12-07): Substantiated2021-12-07

  On November 12, 2021, a complaint was received alleging improper discipline of a child. An investigation was conducted on November 16, 2021. The complaint is substantiated for improper discipline, because Pastor Rhonda tried to move a child along in a way that did not encourage the child to gain control of her emotions, and caused the child to believe Pastor Rhonda had plucked her on the head, prompting the child to resist further.

• Complaint — substantiatedOCCL Standards Complaint (2021-09-16): Substantiated2021-09-16

  On August 30, 2021, a complaint was received regarding possible over-feeding of infants, infants not having feeding statements and schedules, and the center not having a first aid kit. An investigation was conducted on September 3, 2021. The complaint is substantiated for not having feeding statements and schedules properly filled out and referred to by staff. There is no evidence to substantiate the allegation that infants were being over-fed. There is no evidence to substantiate the center not having a first aid kit, as it was seen on several previous visits to the center and on the day of the investigation visit. Other concerns noted were that Staff #1 was being left alone with children …

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