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NEW GARDEN EARLY CARE & EDUCATION CENTER LLC

Licensed Child Care Center · License #DE-689039

Public information

Recent licensing activity

Delaware's per-visit inspection history, in plain English: each licensing visit on the state record with the regulations cited, plus any complaint or enforcement action. It may lag the official record linked above.

• Complaint investigationOCCL Standards Complaint (2026-07-27): No Evidence to Substantiate2026-07-27

  On July 13, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging a lack of positive behavior support. An investigation was conducted on July 13, 2026. There is no evidence to substantiate this complaint because the statement from Staff #1 and the video footage viewed by the licensing specialist showed no force or rough handling of Child #1 occurred.

• Complaint investigationOCCL Standards Complaint (2026-05-20): No Evidence to Substantiate2026-05-20

  The Office of Child Care Licensing received a complaint on May 8, 2026, regarding a lack of positive behavior support for taking away physical activity, not meeting the child s needs, the complaint policy, and not using respectful communication. An investigation was conducted on May 11, 2026. There is no evidence to substantiate this complaint based on staff interviews. In addition, staff stated Child #1 was attending graduation practice until Parent #1 spoke with the owner and decided not to have Child #1 participate due to the graduation being photographed and recorded.

• Complaint — substantiatedOCCL Standards Complaint (2026-03-16): Substantiated2026-03-16

  The Office of Child Care Licensing received a complaint on February 27, 2026, regarding not following the parent handbook policies on photographing and videography. An investigation was conducted on March 4, 2026. The complaint is substantiated for not following the parent handbook regarding photographing and videography because the handbook states permission is required for disseminating photographs or videography of a child, and the permission was not in the child s file.

• Complaint — substantiatedOCCL Standards Complaint (2026-02-17): Substantiated2026-02-17

  The Office of Child Care Licensing received a complaint on September 5, 2025, regarding a lack of positive behavior supports, not having access to activity areas, improper staff-to-child ratio, and staff communication. An investigation was conducted on September 5, 2025. This complaint is substantiated regarding a lack of positive behavior supports because all children interviewed stated Staff #4 and Staff #5 were putting children in the closet and telling them a monster is going to get them. Also, Staff #1 stated she witnessed Staff #5 put a child in the closet and tell them the monster would get them. There is no evidence to substantiate the allegation of not having access to activity ar…

• Complaint investigationOCCL Standards Complaint (2025-10-06): No Evidence to Substantiate with Concern2025-10-06

  On September 17, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not meeting the child s needs and the use of cell phones at a facility. An investigation was conducted on September 18, 2025. After investigating the complaint, no non-compliances were cited regarding the allegation because the allegation is historical. The child in the picture had not been enrolled at the facility for more than a year, and the staff is no longer employed either. A concern noted was Staff #5 was observed yelling in a child s face.

• Complaint investigationOCCL Standards Complaint (2025-05-27): No Evidence to Substantiate2025-05-27

  The Office of Child Care Licensing (OCCL) received a complaint on May 6, 2025, regarding diapering, suspension policies, and infant daily logs. An investigation was conducted on May 7, 2025. There is no evidence to substantiate the allegation of improper diapering because the staff members stated they check the children every hour and look for signs of needing to be changed. There is no evidence to substantiate the allegation of not following their suspension policy because Administrator #1 stated Child #1 was never suspended but sent home for health exclusions. There is no evidence to substantiate the allegation of not completing the infant daily logs because during the visit the Licens…

• Complaint investigationOCCL Standards Complaint (2025-05-22): No Evidence to Substantiate2025-05-22

  On May 6, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding using alcohol or a drug that could adversely affect job functions or having prohibited or illegal drugs, substances, or a non-prescribed controlled substance in the workplace and not keeping the center in a hazard-free and safe condition. An investigation was conducted on May 7, 2025. There is no evidence to substantiate the use of alcohol or a drug that could adversely affect job functions, or having illegal drugs, substances, or non-prescribed controlled substances in the workplace because the Administrator and staff who work in the classrooms stated that no one has been in the classrooms while impai…

• Complaint investigationOCCL Standards Complaint (2025-04-07): No Evidence to Substantiate2025-04-07

  The Office of Child Care Licensing received a complaint on February 7, 2025, regarding the facility s termination policy and staff communication. An investigation was conducted on February 24, 2025. There is no evidence to substantiate the complaint because the center s parent handbook states care may be terminated for any reason. Also, administrators stated the child s enrollment was terminated due to a lack of respectful and hostile communication with staff. The facility handbook also states families using purchase of care may receive a five-day notice. There is no evidence to substantiate the allegation of staff not communicating respectfully because both administrators stated their …

• Complaint — substantiatedOCCL Standards Complaint (2025-03-28): Substantiated2025-03-28

  On February 28, 2025, the Office of Child Care Licensing received a complaint regarding improper staff-to-child ratio, insufficient staff, and caring for children at the front desk. An investigation was conducted on February 28, 2025. This complaint is substantiated for improper staff-to-child ratio because according to attendance records for February 28, 2025, the Cactus classroom was over ratio with one staff alone with 14 children ages three-years-old to five-years-old from 7:10 a.m. until 7:30 a.m. when another staff member signed in. The Cactus classroom was over ratio with 23 children ages three-years-old to five-years-old from 7:37 a.m. until 7:40 a.m. with two staff. The Llama clas…

• Complaint investigationOCCL Standards Complaint (2025-03-24): No Evidence to Substantiate2025-03-24

  The Office of Child Care Licensing received a complaint on February 26, 2025, regarding not having enough staff to fulfill administrative duties, not following the facility s complaint procedure process, and not safely using cleaning supplies. An investigation was conducted on February 28, 2025. There is no evidence to substantiate the lack of safe use of cleaning supplies because the staff stated they used a dry paper towel to remove the yogurt from the shirt and would not use bleach around the children. There is no evidence to substantiate the facility not following their complaint process because, until February 26, 2025, staff stated there have not been any parent complaints for Child…

• Complaint investigationOCCL Standards Complaint (2025-02-05): No Evidence to Substantiate2025-02-05

  On January 10, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding staff using alcohol or a drug that could adversely affect job functions. An investigation was conducted on January 16, 2025. There is no evidence to substantiate this complaint because administration stated they could not define a particular cause of the smell, LS #1 observed the facility smelled clean, staff were engaged with children, and all staff denied working with children while impaired.

• Complaint investigationOCCL Standards Complaint (2024-12-13): No Evidence to Substantiate2024-12-13

  The Office of Child Care Licensing received a complaint on December 4, 2024, regarding staff communication, child developmental plans, and not having water accessible for drinking. An investigation was conducted on December 9, 2024. There is no evidence to substantiate the allegation of staff not communicating respectfully because both staff and administrators denied communication was unprofessional. There is no evidence to substantiate the allegation of not having a developmental plan because the child's file contained a developmental plan and other screening documents. There is no evidence to substantiate the allegation of water not being available because the licensing specialists obs…

• Complaint investigationOCCL Standards Complaint (2024-10-22): No Evidence to Substantiate2024-10-22

  The Office of Child Care Licensing received a complaint on September 27, 2024, regarding meeting the needs of the child and enrollment procedures. An investigation was conducted on October 4, 2024. There is no evidence to substantiate the allegation of not meeting the child's needs because staff stated that the child was checked in with staff, had a meal, and was changed and attended to as if he were an enrolled child. There is no evidence to substantiate the allegation of enrollment procedures because the child had been enrolled, but had not been present since June. However, because the parent s employment with the facility was not terminated, they still had access to the facility. The c…

• Complaint investigationOCCL Standards Complaint (2024-10-21): No Evidence to Substantiate2024-10-21

  The Office of Child Care Licensing received a complaint on September 29, 2024, regarding staff communication, cell phone usage, and unqualified staff alone with children. An investigation was conducted on October 4, 2024. There is no evidence to substantiate the allegation of improper staff communication because both administrators stated Staff #1 was not onsite most of the week in question and when Staff #1 was present, interaction was limited to the lobby where Administrator #2 was, and communication was appropriate. There is no evidence to substantiate the allegation of cell phone usage because staff were engaged with children during the visit. There is no evidence to substantiate the…

• Complaint — substantiatedOCCL Standards Complaint (2024-09-09): Substantiated2024-09-09

  The Office of Child Care Licensing received a complaint on July 31, 2024, regarding unqualified staff alone with children, combining the two-year-old and three-year-old children, and punishing children for not napping. An investigation was conducted on August 12, 2024. Despite a statement from Administrator #1 that only qualified staff are alone with children, the complaint is substantiated for unqualified staff alone with children because attendance records showed unqualified staff were alone with children at various times throughout multiple days and in multiple classrooms from July 24, 2024, through July 26, 2024, and July 29, 2024, through July 31, 2024. The complaint is substantiated …

• Complaint investigationOCCL Standards Complaint (2024-08-30): No Evidence to Substantiate2024-08-30

  The Office of Child Care Licensing received a complaint on July 26, 2024, regarding discrimination and not following the expulsion policy. An investigation was conducted on July 26, 2024. There is no evidence to substantiate this complaint because the facility had the early childhood mental health consultant involved in the classroom and explained to the parent that they would attempt to keep the child enrolled if they could meet the needs, he is safe, and not endangering the staff or other children. The center staff stated Child #1 s enrollment was terminated because Child #1 was a safety risk to himself, staff, and other children in care. This aligns with the facility handbook which state…

• Complaint investigationOCCL Standards Complaint (2024-08-01): No Evidence to Substantiate with Concern2024-08-01

  The Office of Child Care Licensing received a complaint on July 8, 2024, regarding an infant not being fed. An investigation was conducted on July 26, 2024. There is no evidence to substantiate the complaint of an infant not being fed because staff denied the allegation. Staff stated feedings would have been documented on the wall, even though it was not available in the application. A concern noted was the LS did not observe a record of the infants June 20, 2024, daily food intake in the approved electronic format the facility uses.

• Complaint — substantiatedOCCL Standards Complaint (2024-07-15): Substantiated2024-07-15

  The Office of Child Care Licensing received a complaint on June 26, 2024, regarding not providing truthful information, not meeting the needs of the children by incorrectly lifting them, and accident/injury procedures. An investigation was conducted on July 3, 2024. The allegation of not meeting the needs of the child is substantiated because a staff stated she had an infant in her arms, and she pulled a one-year-old child up by the hand. The allegation of not following accident/injury procedures is substantiated because the accident report was not in the child s file or able to be located during the complaint visit. There is no evidence to substantiate the allegation of not providing truth…

• Complaint investigationOCCL Standards Complaint (2024-07-11): No Evidence to Substantiate2024-07-11

  The Office of Child Care Licensing received a complaint on June 26, 2024, regarding not following the expulsion policy and discrimination. An investigation was conducted on July 3, 2024. There is no evidence to substantiate the complaint because the facility stated child care was terminated due to a high account balance and denied discrimination.

• Complaint — substantiatedOCCL Standards Complaint (2024-07-01): Substantiated2024-07-01

  The Office of Child Care Licensing (OCCL) received a complaint on June 13, 2024, regarding improper staff communication and improper staff-to-child ratio. An investigation was conducted on June 14, 2024. The complaint for ratios is substantiated because the classroom attendance for June 11, 2024, shows during operation the Sunflower, Busy Bug, and Cuddly Cactus classrooms were out of ratio and the facility was in ratio during the complaint visit on June 14, 2024. The allegation of Mr. Peter cursing at children, staff, and parents is unsubstantiated because the two administrators that were questioned stated they and staff saw him for a few seconds when they arrived, but he was doing intervi…

• Complaint — substantiatedOCCL Standards Complaint (2024-06-21): Substantiated2024-06-21

  The Office of Child Care Licensing (OCCL) received a complaint on June 3, 2024, regarding improper staff communication, not having sufficient staffing, improper staff-to-child ratio, not being respectful, not meeting the needs of the children, and not following their schedule. An investigation was conducted on June 7, 2024. The complaint is substantiated for not following their schedule because three classrooms were not following the posted schedule, and one staff stated the classroom does not have a schedule. There is no evidence to substantiate the allegation of not having sufficient staffing and improper staff-to-child ratio because during the visit the licensing specialist observed en…

• Complaint — substantiatedOCCL Standards Complaint (2024-05-15): Substantiated2024-05-15

  The Office of Child Care Licensing received a complaint on April 24, 2024, regarding improper staff communication. An investigation was conducted on May 7, 2024. The complaint is substantiated because three staff members stated they have either been spoken to or overheard one of the owners speak to staff in a threatening tone and using curse words. Additional concerns noted were upon arrival, all staff were in classrooms, and no one was available to answer the door or provide breaks, and the administrator was in a classroom supervising children when she used her phone to call the owner.

• Complaint — substantiatedOCCL Standards Complaint (2024-03-14): Substantiated2024-03-14

  On February 21, 2024, OCCL received a complaint regarding improper staff-child-ratio. An investigation was conducted on February 26, 2024. The complaint is substantiated because attendance records showed several classrooms were not following proper staff-to-child ratio or maximum group sizes. There were several additional concerns noted. An aide was alone with 12 children for an hour on February 12, 2024. A staff was signed in on the attendance records on February 21, 2024, but she was not fingerprinted for the center. Staff #1 was observed sitting on a shelf eating fast food but when the licensing specialist entered the classroom, Staff #1 then got down and began assisting children with han…

• Complaint investigationOCCL Standards Complaint (2024-02-05): No Evidence to Substantiate2024-02-05

  The Office of Child Care Licensing received a complaint on December 27, 2023, regarding insufficient staffing. An investigation was conducted on January 8, 2024. There is no evidence to substantiate the complaint because the administrator and 14 staff denied the allegation. One staff stated there have been times when the administrator was not there to provide breaks.

• Complaint — substantiatedOCCL Standards Complaint (2024-02-05): Substantiated2024-02-05

  The Office of Child Care Licensing (OCCL) received a complaint on December 27, 2023, regarding unqualified staff alone with children, improper diaper changing procedures, and lack of positive behavior supports. An investigation was conducted on January 8, 2024. The complaint is substantiated for unqualified staff alone with children because interviewed staff and attendance records confirm aides and interns were alone when they cannot be on several instances. There is no evidence to substantiate the allegation of improper diaper changing procedures because all staff interviewed stated they check diapers at least hourly and change them then or at least every two hours. There is no evidence to …

• Complaint — substantiatedOCCL Standards Complaint (2023-11-13): Substantiated2023-11-13

  The Office of Child Care Licensing (OCCL) received a complaint on October 23, 2023, regarding lack of supervision, accident/injury procedures, and not keeping the center hazard free. An investigation was conducted on October 26, 2023. This complaint is substantiated for not keeping the center hazard free because a metal outside door was hot enough to burn a child s hand. This complaint is also substantiated for not following accident and injury requirements because the incident report was written five days after the incident occurred. There is no evidence to substantiate this complaint for lack of supervision because based on evidence and staff interviews, children were being appropriately …

• Complaint — substantiatedOCCL Standards Complaint (2023-11-07): Substantiated2023-11-07

  The Office of Child Care Licensing received a complaint on October 4, 2023, regarding improper discipline, not following the termination policy, an administrator not being present at least fifty percent of the operating hours, diapering procedures, administration of medication procedures, infant feeding procedures, and infant daily logs not being completed. An investigation was conducted on October 6, 2023. The complaint is substantiated for diapering procedures because Staff #2 and Staff #3 stated diapers are checked every two hours, instead of the required every one hour, and changed as needed. The allegation of improper administration of medication procedures is substantiated because th…

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